The FASTForward Blog » The Return On Investment in Interaction (ROII)

The FASTForward Blog » The Return On Investment in Interaction (ROII) - Using Twitter for Purposeful Contextual Social Search in Social Medical Networks: Enterprise 2.0 Blog: News, Coverage, and Commentary

One of the most interesting and thought-provoking articles I've read in a while about the use of Twitter and Social Media Networks, particularly Social Medical Networks for Enterprise 2.0.

Take a read and let me know what you think. I get asked all the time about how to monetize social media but few understand the power behind the social networks and social interaction that are often difficult to measure but perhaps more valuable than a company, large or small, may realize.

If you own a small business or have started utilizing social media but not sure how to maximize the opportunity, please email me to have a discussion about how to create a ROII for your business.

Here's to your success,

Sally Witzky

FastCo Blog: Dan Schawbel on Personal Branding

I've been keeping up with Dan Schawbel on Twitter but hadn't had a moment to grab his book -- so it was great to run across a quick summary of Me 2.0 on Fast Company blog.

Whether it's GenY or Boomers, personal branding is becoming so critical these days -- especially with people losing their jobs and having to start their own consulting or freelancing businesses, as I've witnessed so much lately. So many are in a bit of a desperate mode they jump on the social networks fast and get started quickly without any regard to what is that going to look like? Or what is my personal branding strategy?

I occasionally recommend that a client spend some time with a business or life coach before getting to me for social branding, as often the person isn't clear on how to maximize their strengths. I might recommend they see a coach like Carroll King Schuller of Organic Blueprints to help them get on track first. It is only then that I can help them take that direction and build a brand out of it creatively and authentically.

I agree with Dan when he talks about the job boards. If that is all someone is doing to look for a job, they'll be out of work for a long time. People are much more assertive, even aggressive in their job search -- and competition for many of the very good jobs is fierce. If one doesn't have the perfect blend of education, experience and zeal needed for that particular job, then there's often someone else who does. Using the social networks and keeping your name and your strengths in front of your connections will go a long way toward not only getting a job but in starting your own business as well.

I've seen many people spend months -- two, three, even 6 months -- looking for a job only to become depressed and frustrated with the so-called system. If they were to put that same energy into building a business or partnering with someone else who is looking for work, they could be building an income stream very quickly. Again, thanks to Fast Company for providing Dan's perspective.

I'll be glad to answer any questions you may have about developing or marketing your own personal brand. Just shoot me an email anytime.

Twitter: Building Businesses Tweet by Tweet - BusinessWeek

"Entrepreneurs are finding the fast-rising microblogging site to be a useful tool for reaching out to customers" ~ Business Week Small Biz Tech

As a marketing strategist and personal branding director for both small businesses and speakers/authors, I've found Twitter to be invaluable to my clients. Not by itself, but in conjunction with other social networks like LinkedIn and Facebook, along with fresh content on their site and especially their blog(s).

If used correctly as part of a business owner's overall marketing strategy, Twitter can quickly and easily create awareness and consideration from those both outside and inside their target market with no media cost. There is still a cost, of course, in either time or paying someone like me to manage their social networks but it would be similar to paying for an ad to be created without paying for the media cost to run the ad on TV, radio or in print.

Twitter can be used (carefully) to drive qualified traffic to websites and blogs - and even make the phone ring. I've heard some pretty cool first-day stories. And it can support current online marketing efforts such as SEO, Google Adwords or banner ads in significant ways. If you're already committing marketing funds to those efforts as well as writing blog content, then Twitter with the social networks can put those efforts on steriods. You know, make the flywheel turn faster. Or get to the tipping point quicker.

Best of all, it helps businesses build relationships with current and prospective customers, as long as the business adds value along the way. The more value the company brings to the game, the higher the reward.

The businesses I work with who are using these tools effectively are quickly setting themselves apart from the competition and creating both their current and future success through relationships and referrals. Twitter is the new CRM tool and more. Business owners are getting attention and receiving opportunities they didn’t get before, because they are finding a way to let people know they are the go-to expert in their particular field by helping others in a very present, moment-to-moment world.

There are plenty of people who are getting on the social networking or twittering opportunity, making money from how-to seminars and getting everyone all hyped up, but very few who understand it from a branding and direct response perspective. Few who understand that the social network platforms (and there are many too numerous to mention) are simply new and inexpensive tools for customer acquisition, retention, lead generation, cross-sell, CRM and viral/WOM marketing.

If your "teacher" doesn't fully understand or can't speak deeply about those business and marketing strategies that have always been a staple to a company's success, then they're not the person who will help you build your brand and your business over multiple touch-points for the long-haul. Anyone can write a tweet but few who know how to write tweets and content that will pull customers in through the purchase sequence and keep them engaged for the long haul.

If you have any questions about Twitter or how to develop an effective social network strategy, call or email Sally Witzky, or find me twittering at http://twitter.com/sallywitzky. In the meantime, the Business Week article provided some interesting perspective on Twitter itself as a social networking/micro-blogging medium and the effect it has had for business.

Ryder Cup Leadership: Azinger's strategy worked

I've been stewing for a few weeks on the leadership efforts displayed by that of the U.S. Ryder Cup captain, Paul Azinger, admiring both his dedication and courage to set up the underdog team for a win.

For two years, he worked diligently on both the strategy and setting the vision. The strategy included getting what he felt was an antiquated selection process fixed so that the players who were playing their best going into the Ryder Cup actually got to play. In addition, he was able to negotiate 4 captain's picks instead of just 2. That helped him to feel like he could implement a truly winning lineup because, at the end of the day, a win can only be achieved if the guys were playing well leading up to the event.

He also set up a vision which, interestingly, wasn't so much about winning at all. He wanted simply to utilize the Ryder Cup as an opportunity for as many people as possible to have an experience they would never forget, win or lose. He even made sure he had 3 co-captains, people he knew he could trust and people who had had his back in the past when he needed them. Faldo said he didn't want more than one, that he himself wanted to maintain a pulse on the tournament. But you have to admire Azinger for realizing that having a small core team around him would not only give those guys the experience of a lifetime, a small thank you for their previous service to him, but would also help to relieve the intense pressure and tension that an event of that magnitude ensues.

Whether you're an avid golfer or have tooled around a bit or even have never picked up a club in your life, Azinger certainly shows us some leadership lessons that we can apply to our business, our clients' businesses and our life.

1. Make a thorough evaluation of the current situation, what has worked and what hasn't. Azinger met with all the past U.S. Ryder Cup captains to get their input, but in the end he made his own analysis and conclusions.

2. Push for change. If your analysis reveals to you that the process needs to be improved then, by all means, do what you have to do to make those changes happen. Azinger had to stand up for what he believed in, he made specific recommendations on what needed to be changed to improve the selection process, and got agreement by the golfing gods. No small feat.

3. Set a vision that people can embrace. And champion the cause. Companies often fail maintaining a vision because either their vision is only about making money or they forget to rally their people around the common bond. Azinger did a great job of creating a vision that was about creating the experience of a lifetime and he grounded his vision in plans that supported it, even with a PEP rally, t-shirts printed with the "13th man,"-- a phrase he coined for the Kentucky crowd, and making sure the details supported his vision. I believe a vision like this took pressure off the team because they knew that if they had a great experience they were winners to matter the final outcome.

4. Let the team members be themselves. What I liked about Azinger's style was that he seemed to allow each team member to flourish in their own space. Professional golfers certainly are akin to this more individual sport so allowing their strong personalities, their playing preferences and their individual strengths to shine through was key to the success of the overall team.

5. Allow what's going to happen, happen. Game day is not the time to micro-manage. Azinger had a lot of trust in his team and his co-captains, he believed in the strategy and vision that he cast, and when it came for the guys to tee it up, he had to "let go and let God" so-to-speak. He had to let it ride. This is probably the most difficult thing for a leader to do -- to gently stand back. To coach and not direct. To reassure and not be disappointed when things don't go your way. To continually motivate and pump up both the players and the crowd or audience.

6. Celebrate with your team and extended team. I fully believe that Azinger planned to celebrate fully even if they lost. Because his vision of creating a highly memorable experience would have been fulfilled. And the team would not have walked away with heavy heads in defeat. The fact that they could celebrate with such a patriotic win just made the end sweet -- a win that they could share with their family, friends and the rest of the nation especially at a time that the nation -- and the world for that matter -- is in economic turmoil.

There has never been a time in recent history in which influential leadership is as important as it is right now. Whether you're running a department, a division, a company or a nation, it is imperative to be an effective leader who can cast the right vision, who can implement strategy and change for the better, and who can encourage greatness in the people he or she leads.

Is the economy making advertising better?

Gas prices are up, stock market is down, financial institutions are struggling, consumer confidence is waning at best, home values are declining, spending is down... and marketing budgets have been either cut or reallocated. Those of us in marketing -- both corporate or agency side -- know that, now more than ever, the advertising messages have to cut through, they have to resonate with the intended audience, they must deliver results. None of this is new news -- we've heard it all before.

So is advertising really getting better? Have we challenged ourselves enough to think outside the box -- a phrase we've heard all too often lately? Are we really listening to the consumer more than we've ever done before - recently? Is the creative work reflective of continually challenging ourselves and our thinking again and again and again?

Selling in a down economy can be done, and it can be done effectively with the right value proposition for the new economy. With messaging that's relevant today and not yesterday.

The new business agenda: Is your mission big enough to be your business strategy?

A few years ago, I read the book "Mavericks at Work: Why the most original minds in business win." So I was delighted to see co-author and Fast Company co-founder Bill Taylor on the Maximum Impact simulcast in May as I wanted to hear what this business futurist had up his sleeve.

While his message didn't stray too much from the book, his passion and belief about originality was about as authentic as I've seen... Strategy and ideas -- implemented of course -- reshape organizations. Companies with the clearest sense of purpose are the ones that win. Those with a distinctive mission have a very different kind of impact. Strategy as advocacy -- not just a company but a cause. The only sense of sustaining leadership is thought leadership. Not to be different but to have a mission that becomes the company's strategy. Success is much more than price, features, product or a service -- it is about passion, emotion, identity, being memorable even with the small touches...being human. This is the side of the business that will make the most difference in both growth and sustainability. Being not just problem solvers but solutions finders for our customers and clients.

So what is it about our businesses that people find memorable? What will make them stick when competition or the economy is tough? How do we rise above and find opportunities amidst the chaos?

Bill reminds us that ideas can come from anywhere and any person in the world. We shouldn't feel like we need to be the smartest person in the "room" -- it's o.k. to tap the hidden genius and the collective genius in our organizations and beyond.